FOOD & BEVERAGE

Quality Assurance Policy

Cloud Packaging Solutions Quality Assurance Policy provides a summary of our responsibility for product safety and quality.

Customer Satisfaction - We are dedicated to fully understanding our customers' quality requirements and are committed to meeting or exceeding those requirements.

Employee Training - We provide training for all personnel in order for them to have the tools necessary to produce safe, quality products.

Food Safety Programs - Cloud provides the consumer with food products that are safe to consume.

Quality Programs

With the simple goal of exceeding our customers' quality expectations, every Cloud Packaging Solutions employee's commitment to quality is evident in our award-winning facilities. Starting with our oil-free air compressors through our computerized lot traceability, Cloud Packaging Solutions has a superior quality program because our customers demand it. Listed are some of Cloud's quality programs. For a more complete listing, contact your Cloud Packaging Solutions representative today.
  • Good Manufacturing Practices (GMP) Training and Auditing
  • Hazard Analysis and Critical Control Points (HACCP) plans
  • Food safety programs
  • Security programs that meet FDA guidelines
  • Master sanitation schedule
  • Computerized lot tracking of raw materials and finished goods
  • Standard operating procedures (SOP)
  • Organoleptic and flavor panels
  • Experience in working with micro-sensitive food products

Laboratory Testing

To insure that your product meets or exceeds your expectations, Cloud Packaging Solutions can evaluate your product in our laboratory. From process capability studies to titratable acidity to particle size and moisture content, Cloud Packaging Solutions can meet your quality requirements. We partner for microbiological testing through a nationally certified laboratory, Silliker Laboratories.

Some of our standard tests include:

  • pH, bulk density, titrations, moisture (LOD), % quaternary
  • Sample and record retention is maintained
  • Full compliance to all environmental regulations is paramount
  • Scrap materials may be disposed per their specific requirements, or returned to the customer
  • Additional tests also may be requested

Audits

Cloud Packaging Solutions' dedication to quality can be seen through the amount of successful audits, including ten consecutive "superior" ratings for the AIB. Below follows a partial list of successful audits:
  • AIB (American Institute of Baking) Superior Rating
  • Kosher Certification
  • Silliker Laboratories
  • Costco
  • Top Twenty Food Manufacturers
  • Organic Certification

WATER SOLUBLE PRODUCTS

Quality/Testing Capabilities

Packaging

  • Water Soluble Pouch
    • Statistical Process Control (SPC) of Individual Pouch Weights
    • Seal Strength
    • Film Structural Integrity
    • Film Print Quality
    • Pouch Opening Time
  • Secondary Packaging
    • Net Contents Weight Control (NIST Handbook 133)
    • Date/Lot Coding
    • Package Integrity (label graphics, cleanliness, etc.)

Blending

  • Density
  • Flow
  • PH
  • % Active Quaternary
  • Moisture Content
  • Product Appearance (color, odor, etc.)

Cloud's Water Soluble Products Quality Department works in conjunction with the customer to establish product specifications and processing parameters that ensure your expectations are exceeded. Our Quality Assurance Personnel have experience in the following areas:

  • Health, Safety, and Environmental Compliance
  • Statistical Weight Control (SPC/SQC)
  • Blending/Processing Techniques
  • EPA Registered Products

Traceability

Computerized barcoding with lot control and labels identifies pallets of raw material, premixed batches and every component used to fill every order. When items are received at our dock, a label is applied to every pallet with a Cloud Packaging Solutions part number, description, customer name, job number and customer's part number. This information is translated into a barcode that is also included on the label. Forklift operators and warehouse personnel use infrared scanners to continuously update the computer system with the latest inventory locations. Batch sheets are used with blending operations to record what items were placed into specific lots at any given time in the production process. Overall, the systems we use enable us to track the locations of every product we receive, throughout the entire production process, to the exact time they reach the customer's dock.

PERSONAL CARE & PHARMACEUTICALS

Quality System

As a manufacturer and packager for some of the most well known pharmaceutical companies in the world, Span Packaging Services Quality Assurance undergoes audits performed by the top pharmaceutical companies in the world. An average of 24 customer audits per year help to provide continuous improvement to our procedures, systems and processes to further assure that Span is in compliance with the most current regulations and customer specifications.

Span's Quality personnel know that "actions speak louder than words" and we work to show our customers that we believe in being honest, responsible, effective and responsive. We believe that we are on the same team as our customers and need to work as smoothly as possible to get the job done and done right. We know that our customers are the basis of our business.

Span Packaging Services has an award-winning, mature Quality System that includes:

  • A Validation Program consisting of Cleaning Validation, IQ's, OQ's, PQ's, Manufacturing Process Validations, Packaging Process Validations, Test Method Validations and Test Method Transfer Validation. Generic protocols are available to provide a baseline and can be further customized for your product/company.
  • Validated USP Purified Water System - used to make bulk batches; sampled and tested each day at Point of Use to assure USP Purified Water Quality Limits are met.
  • A Change Control procedure is in place.
  • Retention of documents and samples are maintained in a secure, monitored, segregated location.
  • Annual Drug Product Review Reports are compiled for OTC drug products.
  • Device Master Records are maintained for Medical Device Products.
  • Contract Labs and Supplier audits performed to assure continued compliance.
  • Compressed Air System sampled and tested.
  • Monthly Environmental sampling and testing of production environments.
  • Management Reviews performed to assure continued improvement and awareness.
  • Registrations maintained.
  • Drug Products and Medical Devices listed with FDA.
  • MSDS and Hazardous waste disposal program in place.
  • Monthly Pest Control program in place.
  • Preventive Maintenance programs established for lab and facility equipment.
  • Internal Audit program maintained.
  • Employee Training performed and maintained for GMP's, Job-specific training and Quality training.
  • Incoming goods held in Quarantine until inspected per established specifications, sampling and testing procedures by QA and Approved for use.
  • QA Finished Product Inspection and Release maintained to assure products meet established specifications prior to release.
  • Systems and procedures to provide traceability in case of a recall or investigation.
  • CAR (Corrective Action Request) Procedure in place to document and perform an investigation, provide Corrective Action(s) for the immediate incident, provide Preventive Action(s) to assure the incident will not likely occur again. Issues included in the CAR system are as follows: Consumer Complaint Reports, Rework, Returned Goods, OOS, Rejected Materials, Supplier Issues, Customer Quality Issues.
  • Where applicable, data is compiled, put into charts, trended and reviewed to monitor areas and implement actions as deemed appropriate.